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Hayes and Jarvis : Breach of agreement
SatisfactionRating:
 

Complaint Closed 10th Nov 2009

I did not have any response from the travel company when I contacted them myself. ComplaintCommunity enabled me to get a prompt efficent response with a successful outcome. The travel company agreed a suitable agreement for me to take the flights they had booked, but they did give me a small refund and they arranged private transfers from the airport. I was very happy with this outcome, and I would like to express my thanks to ComplaintCommunity
Posted by: MD Vicky
Date posted: 5th Apr 2009
Date it happened: 1st Apr 2009 		My complaint is about: Hayes & Jarvis Travel
My thoughts about the situation: Quite bad, I'm Irritated
Reason for posting: I've already complained to them and they haven't responded
ComplaintCommunity™ Rating:
(4 Votes)
Member since: 15th Mar 2009
I booked and paid for flights to Las Vegas direct from Manchester for my holiday at the end of the month (April 09). I paid for this up front and recieved confirmation. I was then told that my flights had been changed after payment had been made and I have indirect flights. This was never agreed and I have not been offered any compensation in return.
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Posted by: CompComm - Admin(1)
Date posted: 5th Apr 2009
Member since: 15th Mar 2009
Welcome to ComplaintCommunity!

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http://www.complaintcommunity.com/complaint.php?cpId=137

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Posted by: Jo Lawson
Date posted: 15th Apr 2009
Member since: 15th Mar 2009
**This Comment has been removed by the Administrator**
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Posted by: CompComm - Admin(1)
Date posted: 19th Apr 2009
Member since: 15th Mar 2009
Jo

Thanks for your comment.

Please use your company account to manage your customers complaints. We will move your comment to you account.

Please let us know (by reply) if you have any questions or require any specific help.

ComplaintCommunity™ welcomes the opportunity to support you going forwards.
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Posted by: CompComm - Admin(1)
Date posted: 13th May 2009
Member since: 15th Mar 2009
Hi, how are things progressing with your complaint?

You may be interested in the facility to post comments on your complaint as it progresses. You can use this to post comments on your own complaints, and/ or post comments on other people’s complaints – use the “post a comment” button to do this.

Please let us know (by reply) if you have any questions or require any specific help.

ComplaintCommunity™ welcomes the opportunity to support you going forwards.
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Posted by: CompComm - Admin(1)
Date posted: 13th May 2009
Member since: 15th Mar 2009
We understand that you may have made progress with your complaint - This appears to be very positive news!

If there are pending issues to be resolved, you can message the organisation directly (privately be default, or publicly if you both choose to), or post a comment here against your complaint for the community to see.

If you are satisfiedwith the response and outcome, then please do close your complaint and let the organisation, and ComplaintCommunity™ members, know how you feel they managed your complaint. The feedback is very important to organisations who wish to improve their customer service.

Please let us know (by reply) if you have any questions or require any specific help.

ComplaintCommunity™ welcomes the opportunity to support you going forwards.
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Posted by: CompComm - Admin(1)
Date posted: 27th May 2009
Member since: 15th Mar 2009
We have passed on your message to the company. They will be able to reply and manage your complaint directly using the ComplaintCommunity™ service.

Please let us know (by reply) if you have any questions or require any specific help.

ComplaintCommunity™ welcomes the opportunity to support you going forwards.
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Posted by: CompComm - Admin(1)
Date posted: 6th Jul 2009
Member since: 15th Mar 2009
How are things progressing with your complaint?

Are you satisfied with the response from the company? If so - please close your complaint and provide feedback to the company on how they managed your complaint and if they can do anything better.

Our experience shows that over 85% of our users primarily want the company to fix the problem -this is your chance to help them do just that.

Please let us know (by reply) if you have any questions or require any specific help.

ComplaintCommunity™ welcomes the opportunity to support you going forwards.
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Posted by: CompComm - Admin(1)
Date posted: 24th Jul 2009
Member since: 15th Mar 2009
How are things progressing with your complaint?

Are you satisfied with the response from the company? If so - please close your complaint and provide feedback to the company on how they managed your complaint and if they can do anything better.

Our experience shows that over 85% of our users primarily want the company to fix the problem -this is your chance to help them do just that.

Please let us know (by reply) if you have any questions or require any specific help.

ComplaintCommunity™ welcomes the opportunity to support you going forwards.
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Posted by: CompComm - Admin(1)
Date posted: 11th Sep 2009
Member since: 15th Mar 2009
How are things progressing with your complaint? Do you require help to close your complaint?

Are you satisfied with the response from the company? If so - please close your complaint and provide feedback to the company on how they managed your complaint and if they can do anything better.

Our experience shows that over 85% of our users primarily want the company to fix the problem -this is your chance to help them do just that.

Please let us know (by reply) if you have any questions or require any specific help.

ComplaintCommunity™ welcomes the opportunity to support you going forwards.
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