| Carphone Warehouse : lost my phone that was in for repair | |||
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Posted by: xTanjax Date posted: 4th Feb 2010 Date it happened: 26th Oct 2009 |
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My complaint is about: Carphone Warehouse My thoughts about the situation: Shocking - Ready to Explode... Reason for posting: I want to get expert advice on my complaint |
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ComplaintCommunity™ Rating:
Member since: 4th Feb 2010
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| A very similar thing happened with my Blackberry Curve. After a month of purchase the screen suddenly stopped working. The repair took more than a month and only after 5 weeks the same problem occurred. I Brought it in for repair again in October 09. It's the 4th of February now and they still couldn't locate my phone and won't give me a new one, coming up with different, lame excuses every time I speak to them! They promised to give me a new one more than a month ago, but it still hasn't happened, although I go to the store a couple of times a week. I was trying to be understanding in the very beginning, but am getting enraged that they treat customers like that and not take any responsibility for THEIR mistakes. I gave them my phone which was faulty (not damaged by me) and I don't think it's too much to ask to want it back after almost 4 months. If it was lost, I don't care who lost it, I want a new one, after all, I paid £349.99 for it, because I need to have constant access to my email due to work and am thus not at all happy with a replacement phone which I can only use for texting and calling! That being said, they only agreed to give me a replacement phone today, which is more than two months after MY phone was supposedly ready to collect from the store | |||
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Posted by: CompComm - Admin(1) Date posted: 4th Feb 2010 Member since: 4th Feb 2010 |
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