| easyJet : No re-arranged flight, no refund, no nothing. | |||
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Posted by: jimmithy Date posted: 4th Feb 2010 Date it happened: 30th Dec 2009 |
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My complaint is about: easyJet My thoughts about the situation: Shocking - Ready to Explode... Reason for posting: I've already complained to them and they haven't responded |
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ComplaintCommunity™ Rating:
Member since: 4th Feb 2010
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I booked a flight from East Midlands airport to go to Prague for my friends birthday. Unfortunately during the winter easyJet closed their operations from this airport. To make up for this, they offered people the choice of the flight being re-arranged free of charge or a full refund. I opted for the re-arranged flight, as did my friends, and sat back in wait of the confirmation email. A week went by, and my friends received their confirmation. I waited another week and I still had received no confirmation. I went through the website, which I found hard to navigate when looking for help, and finally came across an email form which I used to send an email explaining my situation. Another week had gone by, and I had received no response so I sent a secondary email, rang the company where I was kept on hold for over half an hour (another joke as it costs 10p a minute), and to show my desperation: I also twittered the company. They responded to my twitter outcry with reassurances that all would be sorted in due course but I had no reply to either email or was answered during the several phone calls during the week. Sadly, I was supposed to leave yesterday, and because of this I have been unable to go celebrate my friends birthday, am about £20 short from being on hold during the entirety of phone calls not to mention the original cost of the flight. I am absolutely gutted I've missed my friends birthday. I'm absolutely gutted I've spent so much money stuck on hold to them. I'm absolutely gutted no one has got back to me at all with something concrete and positive. I just feel forgotten and unimportant, like I don't matter to them. |
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Posted by: CompComm - Admin(1) Date posted: 4th Feb 2010 Last updated: 4th Feb 2010 Member since: 4th Feb 2010 |
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Posted by: easyJetCare Date posted: 5th Feb 2010 Member since: 4th Feb 2010 |
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Hello, I am really sorry to hear the inconvenience you have exeprienced with us and I can assure you that this is not the standard of service we are providing to our customers. Could you please provide me with your booking reference number so that I can look into your case personally. Once I again, apologies for the inconvenience caused. Kind regards, Nathan easyJet representative |
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Posted by: CompComm - Admin(1) Date posted: 5th Feb 2010 Member since: 4th Feb 2010 |
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Thank you for responding to your customer on complaintcommunity. We suggest that you use the private messaging system in complaintcommunity to gather confidential information - you can do this by replying to your customer directly in the inbox of your company user account. If you need help doing this, please contact us at help@complaintcommunity.com Please let us know (by reply) if you have any questions or require any specific help – you can Contact us at help@complaintcommunity.com ComplaintCommunity™ welcomes the opportunity to support you going forwards. Proud Sponsors of National Complaints Day on Friday 13th August 2010 www.nationalcomplaintsday.com |
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Posted by: easyJetCare Date posted: 15th Feb 2010 Member since: 4th Feb 2010 |
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Hello, Thank you for sending me your booking reference number. I have now forwarded your case to the right department for further investigations and I will let you know the outcome. I apologise for the delay but I am sure we will come up with a solution to your query. Regards, Nathan |
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Posted by: jimmithy Date posted: 15th Feb 2010 Member since: 4th Feb 2010 |
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Received a phone call today saying that I would be receiving my a full refund. Glad to have it finally sorted, but the lady I spoke to said I will get no compensation for missing the flight or the money I spent on wasted phone calls to their customer service line. She basically concluded with saying that it was all BMI Baby\\\'s fault. Apparently BMI Baby should of sent me an email saying the flight was booked. Only problem with that was people who booked over 2 days after me, still got their flight... The lady I spoke to was a little stumped on that, and again said it must have been BMI Babys fault. Its not like I can even go to BMI Baby now and ask for an explanation; as they didnt email me, I have no booking reference or anything. Still not happy but oh well, least I get the refund and I\\\'m only down £20 through this horrible ordeal. Can safely say I won\\\'t be flying with EasyJet in the future. |
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