| easyJet ; Gave up after 45mins on hold followed by waiting 10 days (and counting) for a response via email | |||
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Posted by: markone Date posted: 7th Feb 2010 Date it happened: 28th Jan 2010 |
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My complaint is about: easyJet My thoughts about the situation: Terrible - I'm Angry Reason for posting: I've already complained to them and they haven't responded |
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ComplaintCommunity™ Rating:
Member since: 7th Feb 2010
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| Tried to book a snowboard one way on my booking (you can only do it both ways online) contacted easyjet by email - no response, complained to easyjetcare via twitter and they told me that email traffic was up 1000% and asked me to be patient, one week later they were still so busy that they send me some crappy jokey tweet instead of dealing with their huge backlog of complaints - awful customer service | |||
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Posted by: CompComm - Admin(1) Date posted: 7th Feb 2010 Last updated: 8th Feb 2010 Member since: 7th Feb 2010 |
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Welcome to ComplaintCommunity! We hope you find our service of use. Did you know that you can join with other similarly affected customers here on ComplaintCommunity™? Our GroupComplaint™ service is unique to ComplaintCommunity™ • Only here can you benefit from the power of being part of ComplaintCommunity™ • No other website offers the facility for a large group of people to manage their common complaint in a uniform manner to get the outcome you want • Research shows that such group action is seen to be at least 40 times more successful than acting on your own - The more the better! • Its simple to use and you always retain control over how you manage your own complaint • And It's Still Free To Use! Please contact us at help@complaintcommunity.com to use GroupComplaint™. Progress Updates You may be interested in the facility to post comments on your complaint as it progresses. You can use this to post comments on your own complaints, and/ or post comments on other people’s complaints – use the “post a comment” button to do this. Other affected customers? If you know of any other consumers who have been affected in the same way and who may benefit from using ComplaintCommunity™ , please feel free to let them know about your complaint - you can use the Recommend us! option on the main menu (left hand side) to do so. Please let us know (by reply) if you have any questions or require any specific help – you can Contact us at help@complaintcommunity.com ComplaintCommunity™ welcomes the opportunity to support you going forwards. Proud Sponsors of National Complaints Day on Friday 13th August 2010 www.nationalcomplaintsday.com |
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Posted by: easyJetCare Date posted: 15th Feb 2010 Member since: 7th Feb 2010 |
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Hello, I am sorry to hear that you are not happy with our Customer Service. Please note that we are receiving high volumes of emails and calls due to flight cancellations caused by severe weather conditions. It is possible to add baggage or sports equipment for just one way of your trip. This is possible only at the departing airport on travel day. The charge will be £ 18.00 per piece and route (or currency equivalanet). If you have booked a round trip then it will not be possible to add a bag one way by phone or on our website. The only exception is if your outbound flight is past and your inbound flight still in the future; then you have the option to add a bag for the inbound flight by calling customer service only. You can find a list of their telephone numbers by clicking here. I apologise for any inconvenience caused. Regards, Nathan |
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