| easyJet : Flight cancelled December Stansted to Edinburgh | |||
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Posted by: haciahmet Date posted: 8th Feb 2010 Date it happened: 18th Dec 2009 |
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My complaint is about: easyJet My thoughts about the situation: Shocking - Ready to Explode... Reason for posting: I've already complained to them and they haven't responded |
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ComplaintCommunity™ Rating:
Member since: 8th Feb 2010
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I fly to Essex to collect my son every 4 to 6 weeks with Easyjet. On 18th December our flight was cancelled. At the Easyjet desk there were NO members of staff to deal with their customers. We queued for two hours and eventually a woman came along who stated she did not work for Easyjet but rather their ground staff. She was crying as she tried to deal with approx 400 disgruntled passengers. She advised everyone that Official Easyjet policy is that no hotels will be booked for anyone and that we were "On our own". Having then persuaded two additional members of staff to man the desk I managed to be booked onto a flight to Glasgow the next day. With regards to anything else I was handed a leaflet and advised read this and good luck. Eventually we arrived home a day late and approx £250 out of pocket due to hotels, taxis, trains , buses and food. I sent my claim by post and then after two weeks again this time online both letter and online had copies of receipts enclosed/ attached. To date nothing. I know that it doesn't seem a lot however I am totally skint and stretch my budget to the max to maintain contact with my 10 year old son. Bottom line I need this money to buy additional Easyjet flights to see my son. I buy six flights every time I collect him (4 for me and 2 for him) so I consider myself a decent customer of their company. It will take me ages to make up the lost funds if I do not receive them back. |
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Posted by: CompComm - Admin(1) Date posted: 8th Feb 2010 Member since: 8th Feb 2010 |
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Posted by: CompComm - Admin(1) Date posted: 8th Feb 2010 Last updated: 8th Feb 2010 Member since: 8th Feb 2010 |
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Dear user, Are you happy with the complaint that you have posted here? It is part of a groupcomplaint, but you may wish to reconsider if that meets your exact needs. The groupcomplaint you have joined is somewhat personalised and may not properly reflect your own position. If you wish to change your complaint, you can edit it accordingly, and we are able to help you. Please let us know (by reply) if you have any questions or require any specific help – you can Contact us at help@complaintcommunity.com ComplaintCommunity™ welcomes the opportunity to support you going forwards. Proud Sponsors of National Complaints Day on Friday 13th August 2010 www.nationalcomplaintsday.com |
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Posted by: easyJetCare Date posted: 15th Feb 2010 Member since: 8th Feb 2010 |
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Hello, Could you please provide me with your booking reference number and I will look into your case. Regards, Nathan |
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