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easyJet : Computer Failure 13th Feb 2010
Posted by: itchytooties
Date posted: 24th Feb 2010
Date it happened: 17th Feb 2010 		My complaint is about: easyJet
My thoughts about the situation: Shocking - Ready to Explode...
Reason for posting: I've already complained to them and they haven't responded
ComplaintCommunity™ Rating:
(1 Vote)
Member since: 24th Feb 2010
My flight was delayed by 5 hours following computer failure on Saturday 13th Feb. Easyjet did not comply to their standard of care and did not provide any explanation for the delay or Easyjet personnel to handle the problem. Faceless and cowardly can only sum up Easyjets presence at Gatwick on Saturday. BAA staff admirably did their best. Even they struggled to get answers from Easyjet on the situation. NO INFO WAS PROVIDED AT ANY TIME. No refreshments were provided and customers (2000 of them) were not provided with refreshment for the 5 hours that they waited to be manually checked in (this averaged 15 mins per booking to perfrom manual check-in. It took them an hour for business continuity to kick in. It was farcical and resulted in each party receving a round of applause on completion. Local WHSmith and shops sold out of soft drinks. After 4 hours of standing in a queue we were finally checked in. The last call was flashing as we approached the boarding gate only to be held for another hour as theyv found a crew! On boarding the plane there were 6 passengers that didnlt have seats due to Easyjet not getting the correct aircraft!!!! Passengers were asked to step down for compensation. The drinks trolley made it to row 5 in the hour and a quarter flight and therefore all passengers from rows 6-20 did not have a drink of water until they disembarked the aircraft at Nice (The steward finally handed them out as we got off the plane) Our car hire operator had closed for the night so we were unable to collect the car until the following day. We arrived in Nice at 00.45, having been due to land at 20.30. I am of course requesting a full refund for the Valentine trip that was ruined by Easyjet and its sheer customer negligence but guess what since lodging a complaint on 17th Feb I have had no response.
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Posted by: itchytooties
Date posted: 24th Feb 2010
Member since: 24th Feb 2010
**This Comment has been removed by the Administrator**
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Posted by: CompComm - Admin(1)
Date posted: 25th Feb 2010
Member since: 24th Feb 2010
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Posted by: easyJetCare
Date posted: 3rd Mar 2010
Member since: 24th Feb 2010
Hello,

I am sorry to hear about your negative experience and I apologise for the inconvenience this may have caused you.

I have sent your email request to a Customer Experience Agent who will look into your case and get back to you as soon as possible. You can check the status of your email by clicking here.

Once again, I apologise for the inconvenience this has caused you.

Kind regards,

James.
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Posted by: itchytooties
Date posted: 3rd Mar 2010
Member since: 24th Feb 2010
Dear James at Easyjet. The link attached in your email does not work, what a surprise! Also, Nathan Peese has responded to my complaint passing my comments to Gatwick handling and assuming that this is now resolved. It is far from resolved and again, the link for the EasyJet Customer Help is not working i his email response. If I am unable to respond his correspondence states that iEasyjet will assume that this has been resolved to my satisfaction. It hasn\'t. Please ensure the complaint is NOT closed. With thanks
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