Complaints made easy!

FAQ's

New Page 1 We have tried to post answers below to typical questions our customer service team have been asked.

We will gather feedback over time and post FAQ's to help the community. Please send any feedback to help@complaintcommunity.com and we will do our best to share it with the community.

 

What happens once I have posted my complaint?

Good question! Three  things happen.

Firstly - the complaint is assessed and verified by our system. This helps to protect our customers from the potential risk of negative feedback, and maybe even legal action. It also helps the organisation involved, as the complaint has received some level of review before they receive it. Sometimes, the system identifies where the complaint needs more information - you will then be contacted to sort this out.

Then - the complaint is sent by our secure system to our contact at the organisation involved. We have an enormous database of senior contacts, all of whom are fully committed to helping their customers with their complaints.

Finally - the ComplaintCommunity™ system then automatically reminds the organisation, at regular intervals, that the complaint is open and how to deal with the complaint. Organisations receive further support from our Customer Service team to manage the complaint.

All of the above is done without you as a customer even knowing it!

 

How do I join a GroupComplaint™?

Another good question! GroupComplaints allow customers to join together where they have a shared complaint about the same issue - whether its the same company, the same product, the same service - whatever.

We hope that you will find GroupComplaint™ simple to use;

  1. If you see a complaint on the ComplaintCommunity™ forums that happened to you - then click on the special logo under the complaint
  2. A QuickComplaint™ page opens with all the details pre-filled for you - edit this now to show exactly what happened to you (for instance - was it the same date? same place? same company? and so on)
  3. You can then preview your QuickComplaint™ before you Post your Complaint as normal

You have now joined this GroupComplaint™ - it's that simple!

 

More information about our unique GroupComplaint™ service can be found here - http://www.complaintcommunity.com/index.php?wcId=28

 

I've forgotten my password!

No problem! Use the link below. You will be asked for your user id and email address. Click enter and the ComplaintCommunity™ system will verify your details and then automatically send your password to the email account you have provided.

Forgotten password link - http://www.complaintcommunity.com/forgot.php

 

Got another question?

If the information above doesn't answer your question, or you have a suggestion for another FAQ - then please let us know! Please email us at help@complaintcommunity.com and our customer services team will be pleased to help.

Happy Complaining! ☺