What can ComplaintCommunity do for my business?
ComplaintCommunity™ isn't just for customers to use for their complaints - it's also got a whole suite of custom-built tools to support all organisations to successfully manage their customers complaints! We are especially successful in supporting Organisations with their social media customer complaints!.What is ComplaintCommunity™?
ComplaintCommunity™ is the leading Complaint Management Community. It's the only customer complaint community designed to serve everyone's complaint needs!- We connect Customers and Organisations using our unique online software
- We can offer Expert Advice to both customers and businesses
- We are especially successful in supporting Organisations with their social media customer complaints!
Key Features
ComplaintCommunity™ is designed specifically for companies (however large or small) to easily manage their customer complaints and improve their customer service!- Simple to use
• Register Here - Quick and easy capture, retrieval, navigation and update of your customers complaints - all online
• Record and track all actions and evidence throughout the complaint lifecycle to ensure visibility of complaint progress throughout the organisation
• Provide consistent messages to your customers using templates for responses
• Work from a prioritised customer queue to ensure efficient and timely complaint management
• Easy classification of complaints to meet organisational or regulatory requirements (e.g. FSA TCF regime) - Completely web-based so no need for heavy-duty expensive technology projects
• With industry standard security levels with world class availability/ downtime service standards
• Also supports telephone based complaint management in your contact centre and face to face complaints in your branch/ premises
• Single View of Your Customers - Simple integration to your existing systems allows a comprehensive understanding of your true customer relationships, with flexible bespoke support options to suit your needs - Flexible tools allow you to customise your service levels
• For example automated response times - to meet your own strategic objectives, customer expectations and regulatory standards
• Including our innovative, unique GroupComplaint™ tool - you can consistently manage multiple customer complaints at the same time
• And multi-user controls to allow you to enable your employees to support your customers - Customised Business Intelligence capability
• Allows you to understand your customer complaints, report to regulatory standards, benchmark against the marketplace and carry out root-cause analysis to understand and fix your underlying customer service problems.
Why use ComplaintCommunity™ - "What's in it for us?"
ComplaintCommunity™ offers your business a wide array of Real Benefits!- Improved customer loyalty/ reduce customer defections to your competitors
- Respond to complaints quickly and courteously with common sense and you will dramatically improve your customer relationships
- Save Money Today!
- Resolve complaints on the first contact and save money by eliminating unnecessary additional contacts that escalate cost.
- Use ComplaintCommunity™ to maintain full control of your customer complaint management process.
- Build customer confidence in your business
- Avoid negative customer messages and poor marketplace word of mouth.
- Increase Sales and Improve Your Products and Services
- Make it easy for your customers to complain and your customers will make it easier for you to improve your business and your bottom-line!