Partners

CDC Software is a global provider of enterprise software solutions and services. CDC Software help organisations deliver a superior customer experience while increasing their efficiencies and profitability. Their product suite in the UK includes :
- Pivotal CRM and Saratoga CRM (customer relationship management)
- CDC Respond (customer complaint and feedback management)
- Ross Enterprise (enterprise resource planning)
- Supply Chain Execution (supply chain management)

CDC Software's industry-specific solutions are used by customers worldwide within the manufacturing, financial services, legal, public sector and wholesale and retail distribution industries.

Customer Service Network is one of the UKs leading authorities in customer service and supports over 400 member organisations on their journey to service excellence with a range of products and services. CSN regards effective complaint handling as a key part of service excellence and is highly experienced in tackling this complex and difficult subject. Unlike the off-the-shelf solutions provided by some companies, CSN provides bespoke advice and support services including assessment, events and training.

Their association with the Excellence in Customer Experience Accreditation and Awards Programme and experience as a networking organisation gives them unparalleled access to best practice customer service methodology and specifically complaint management.

IT Performs Business Intelligence Consultancy improves the way companies measure and manage their business, specifically their complaint management information.

Their experienced people, best practice processes, and market leading software tools deliver up-to-the-minute information from clients systems so they can make better decisions, act more quickly, and have a positive impact when and where it matters most... When customers complain about your products and services!.

Budd are leaders in delivering fast and simple customer experiences.

We design and deliver brilliant customer experiences by helping companies to really listen and act on what customers know. Using processes, pioneered in great companies like Amazon, to identify customer demand, we reduce unnecessary need for contact.

Our passion is How do we stop doing dumb things to our customers and our staff? and we do this through our approach to customer experience called The Best Service Is No Service. The result of contact avoidance and elimination of dumb things is a benchmark saving 20% pa in operating costs and award winning levels of service.

Foviance is a cross-channel customer experience consultancy to the world's leading brands.

We are specialists in usability, accessibility, business analytics and user research consulting. We help our clients deliver a seamless customer experience across websites, telephone, TV and print. With research laboratories in London and Asia, we have a team of expert consultants who work with companies globally

Foviance also works with brands looking to utilise social media as part of their customer service toolset. Social media is forcing organisations to adopt a more customer-centric approach in the way they provide customer service, with empathy at its core. All of this is framed within a context of change. And adapting positively to this change is imperative, particularly when customer service is becoming more and more the frontline of customer advocacy.

Foviance can help you prepare for this change and optimise your cross-channel social media customer service experience, from strategy through to operation.

ECT are experienced specialists in complaint management technology, and provide custom-designed solutions that help organisations improve their customer service and business performance!. Whether you are a small business or a multi-national, they develop all their solutions in-house to your exact needs.

ECT are specialists in seamlessly connecting your complaint management capabilities to the rest of your customer systems so that you can consistently provide excellent customer service, and optimise your expenditure... We know how critical this is now more than ever.

Whether its an API, your own white-labelled enterprise version of ComplaintCommunity™, or something more advanced like Outsourcing, we know the value of complaints to your business and can work with you and the Platinum Network to make the most of them!